Guest Services - Disability Services
The Guest Services department at Mosaic Place strives to provide excellent service to all our guests, including those guests with disabilities and special needs. Mosaic Place provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.
Accessible/disabled seating is available on all levels of the arena. Accessible seating and parking are available through Mosaic Place Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.
Purchase Accessible Tickets at Mosaic Place Box Office
Mosaic Place Box Office also sells accessible seating. Please visit the Box Office page for hours and more information. For questions/concerns regarding accessible seating, please contact the Guest Services.
Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current government issued disability placard or license plate. Disabled spaces are filled on a first-come, first-served basis so please plan accordingly. Please refer to the Parking section of this website for maps, directions and more information.
Wheelchair and Accessible Seating Policy
Accessible/disabled seating is available on all levels of the Arena. Accessible seating is reserved exclusively for patrons with accessible needs and their companions. Patrons purchasing accessible seating may purchase one (1) accessible seat and one (1) companion seat adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that need accessible seating.
Mosaic Place is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.
Please contact Guest Services or the Box Office with further questions.
Service Animals/Guide Dogs
Animals or pets of any kind are prohibited in Mosaic Place with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other Mosaic Place guests and employees may be asked to escort the animal off the premises.
Emergency Evacuation Procedures
Mosaic Place personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as personnel instructions during an evacuation.
All restrooms facilities at Mosaic Place are accessible. In addition, we have five family/unisex restrooms available on all levels of the arena, convenient for disabled guests with opposite gender aides/companions.
Mosaic Place is equipped with elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please contact our Guest Service department in advance or see any Guest Service staff member during the event.
Comments and Suggestions
We welcome all comments and suggestions. Please feel free to contact Guest Services.